Account Usage Requirements

FixedEx accounts can only be used by the person whose name they are registered under. FixedEx reserves the right to suspend, freeze or cancel accounts that are used by persons other than the persons whose names they are registered under. Accordingly, FixedEx will not take legal responsibility for these accounts.

Account Security

FixedEx prioritizes maintaining the safety of those user funds entrusted to us and has implemented industry standard protections for our platform. With that said, there are account-level risks that are created by individual user actions. We request that you understand the need to independently take safety precautions to protect your own account and personal information.

You shall be solely responsible for the safekeeping of your FixedEx account and password on your own, and you shall be responsible for all activities under your log-in email, FixedEx account and password (including but not limited to information disclosure, information posting, consent to or submission of various rules and agreements by clicking on the website, online renewal of agreement, etc.).

You hereby agree that:
(a) you will notify FixedEx immediately if you are aware of any unauthorized use of your FixedEx account and password by any person or any other violations to the security rules;
(b) you will strictly observe the security, authentication, dealing, charging, withdrawal mechanism or procedures of the website/service; and
(c) you will log out from the website by taking proper steps at the end of every visit.

FixedEx will not be responsible for any loss or consequences caused by your failure to comply with the above Account Security provision.

Dispute Resolution

FixedEx reserves the right to resolve issues and disputes at its sole discretion. Some issues include infringement of others’ rights, violation of laws and regulations, abnormal trades and others not explicitly mentioned in the Terms. Users agree to bear the costs arising from the process of dispute resolution.

Service fees

FixedEx reserves the rights to levy service fees on users who use its services. It is in the discretion of FixedEx to adjust the servce fees charged to users using its services.

Provision of Service

FixedEx will provide FixedEx Service at an “as is” and “commercially available” condition, and does not offer any form of warranty with regards to the Service’s reliability, stability, accuracy and completeness of the technology involved. FixedEx serves merely as a venue of transactions where coin-related information can be acquired and coin-related transactions can be conducted. FixedEx cannot control the quality, security or legality of the coin involved in any transaction, truthfulness of the transaction information, or capacity of the parties to any transaction to perform their obligations under the rules. You must carefully consider the associated investment risks, legal status and validity of the transaction information and investment decisions prior to your use of the FixedEx Services provided.


You agree to indemnify and hold harmless FixedEx, its affiliates, contractors, licensors, and their respective directors, officers, employees and agents from and against any claims and damages (including attorneys’ fees, fines or penalties imposed by any regulatory authority) arising out of your breach or our enforcement of this Agreement. This shall also apply to your violation of any applicable law, regulation, or rights of any third party during your use of the FixedEx Service.

Privacy Policy

FixedEx may announce and amend its privacy policy on the platform of FixedEx from time to time and the privacy policy shall be an integral part of this Usage Agreement.